Customer Support Specialist
At Companio, we are looking for a Customer Support Expert. The ideal candidate will be responsible for ensuring support excellence to our customers. Your primary goal will be to increase our customer satisfaction rate.
Benefits
- Corporate laptop after the probationary period.
- Flexible working hours: adapt your work to how you best shine.
- Practical know-how & active mentorship from our founder, a seasoned pro in the startup field.
- Indeed a flat hierarchy structure, where every opinion is actively sought and valued.
- A family-oriented company with progressive values at its core.
- The non-stressful environment with unquestionable respect for every colleague.
Experience
Experience as a Customer Support Specialist or similar CS role of at least 2 years
Qualifications:
- Bachelor’s degree in business or related field.
- MBA from Business School Preferred.
- Fluency in English and Spanish languages.
Responsibilities
- Respond to customer queries in a timely and accurate way
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Onboarding Customers
Skills
- Exceptional executive presence, business acumen and presentation skills.Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilitiesPatience when handling tough cases
- Professional in Emotional Intelligence.
- Professional in Active listening.
Sounds good?
Send us your CV and share why you feel we’re a good fit for you (no need for cover letters) and what you’d bring to our team. Also, please answer the following question: why did you choose us? Please, be upfront (if it’s a steady income, great! If there is anything else that caught your attention, we’d be happy to know.)
